Shipping policy

Shipping Policy

Effective Date: 10 october 2024

At LORENAHAIR, we strive to provide fast and reliable shipping for all our customers. Please read the following policy to understand how we handle order processing, shipping times, and responsibilities.

1. Processing Time

  • All orders are processed within 1-3 business days after receiving your order confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Times

We offer shipping to various regions around the world. The estimated shipping times are as follows:

  • European Union (EU): 4-5 business days after processing.
  • United States (US): 4-5 business days after processing.
  • Africa & Australia: 7-10 business days after processing.

Please note that these shipping times are estimates and may vary depending on your location and the shipping carrier.

3. Shipping Costs

Shipping costs will be calculated and displayed at checkout based on your location and the weight of the package. Any additional customs fees, duties, or taxes imposed by your local government are the responsibility of the customer.

4. Peak Season Delays

During peak seasons such as holidays or promotional events, shipping times may be extended due to high demand. LORENAHAIR is not responsible for delays caused by carriers during these times. We recommend placing your orders early during these periods to avoid potential delays.

5. Lost or Stolen Packages

Once your order has been shipped and tracking information provided, LORENAHAIR is not responsible for lost, stolen, or delayed packages. If you experience an issue with your delivery, please contact the shipping carrier directly with your tracking number.

6. International Shipping

For international orders outside the EU, US, Africa, or Australia, shipping times may vary. Additional customs processing times may also apply, and any customs duties or taxes are the responsibility of the recipient.

7. Contact Information

If you have any questions or concerns about shipping, please contact us at:

LORENAHAIR